Most managed IT services providers offer off-site support. This type of support offers convenience for both the customer and service provider, and is also referred to as remote or online support. It usually includes video, live chats, email or telephone support. .

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With off-site support, the vendor may remotely connect to a computer or network to help with problems. Remote connection software such as Go To Assist, Log Me In, VNC, or Team Viewer is required and must be installed locally.